All in-stock items are processed within 4 business days (excluding weekends and holidays). You’ll receive an email and tracking code as soon as your order has shipped. Delivery time for domestic orders is between 1-3 business days. For more information, please refer to our Shipping Policy.

If your package is lost, stolen or damaged on transit, contact us at merch@portfolio-collective.com and we’ll either replace the damaged items or issue a refund.

We currently ship via Royal Mail using the 48 hour tracked service only.

Once your order has shipped, you’ll receive an email from Royal Mail with a tracking code. That will give you more information on when your items will be delivered.

Yes! We ship international orders via Royal Mail. You can view the full list of countries we ship to here.

All orders are processed within 4 business days of purchase. Delivery time for orders within the EU Zone is 3-5 business days and the rest of the world is 7-10 business days. 

You may incur import duties or other customs fees depending on your country of residence, which will have to be covered by you. Unfortunately, we can’t keep track of any custom fees and aren’t responsible if your order gets held up in customs. 

We accept payment via debit card, credit card, Apple Pay and Google Pay.

Card types include: Visa, Mastercard, American Express, Diners Club, Discover, Maestro and Union Pay.

We produce a limited number of items, which is why we don’t accept returns or exchanges unless there’s a fault with the product. You can read more about this in our Returns Policy.

We’re so sorry to hear that! Please email us at merch@portfolio-collective.com right away with details and photos of the damaged product so we can sort that out for you. We’ll either arrange a replacement or issue a refund.

Please note that if your fault is reported more than 28 days after dispatch, we’re happy to issue a replacement but can not provide a refund.

We only issue refunds if the item you received was faulty. In the unfortunate event that you receive a faulty item please contact us at merch@portfolio-collective.com with attached images and proof of fault. As soon as this is received we will start processing your refund. A credit will be applied automatically to your credit card or original method of payment. Please be patient, it may take a few days for your bank or card provider to process the refund.

If for some reason you didn’t get a confirmation email with details of your purchase, send us an email at merch@portfolio-collective.com. We’ll then send over details of your order and a receipt as proof of purchase.

You can cancel your order if it hasn’t been fulfilled yet and is still in the ‘authorised’ stage. To do this, go to the ‘orders’ section of your customer account.

Please note that your order cannot be cancelled once it has been shipped.

Send us an email at merch@portfolio-collective.com if you have any queries that haven’t been covered on this page and we’ll be more than happy to help.